Couchbase server community edition setup wizard ended prematurely 6.5.1 community edition

i have error when try to install
couchbase-server-community_6.5.1-windows_amd64.msi with
couchbase server community edition setup wizard ended prematurely - rollback

Hi @Abdallah_Mohamed,

Do you have an older version of Couchbase already installed? Do you have any error logs you can share?

Hi @matthew.groves

I already removed all the old version and I installed now 6.0.0 community and the first time is run good and I can access couchbase console after restart my laptop even in services couchbase service state is running I can’t access localhost:8091 it gives me This site can’t be reached.

Do you have any error logs you can share?

@matthew.groves here is logs

stats:error,2020-09-25T23:26:28.117+02:00,ns_1@127.0.0.1:<0.602.0>:stats_reader:log_bad_responses:233]Some nodes didn’t respond: [‘ns_1@127.0.0.1’]
[stats:error,2020-09-25T23:26:28.270+02:00,ns_1@127.0.0.1:<0.17971.1>:stats_reader:log_bad_responses:233]Some nodes didn’t respond: [‘ns_1@127.0.0.1’]
[ns_server:error,2020-09-26T00:26:54.501+02:00,ns_1@127.0.0.1:service_agent-fts<0.2475.0>:service_agent:handle_info:231]Linked process <0.2742.0> died with reason {timeout,
{gen_server,call,
[<0.2573.0>,
{call,“ServiceAPI.GetTaskList”,
#Fun<json_rpc_connection.0.125340786>},
60000]}}. Terminating
[ns_server:error,2020-09-26T00:26:54.501+02:00,ns_1@127.0.0.1:service_agent-index<0.2479.0>:service_agent:handle_info:231]Linked process <0.2805.0> died with reason {timeout,
{gen_server,call,
[<0.2587.0>,
{call,
“ServiceAPI.GetCurrentTopology”,
#Fun<json_rpc_connection.0.125340786>},
60000]}}. Terminating
[ns_server:error,2020-09-26T00:26:54.501+02:00,ns_1@127.0.0.1:service_agent-fts<0.2475.0>:service_agent:terminate:260]Terminating abnormally
[ns_server:error,2020-09-26T00:26:54.501+02:00,ns_1@127.0.0.1:service_agent-index<0.2479.0>:service_agent:terminate:260]Terminating abnormally
[ns_server:error,2020-09-26T00:26:54.501+02:00,ns_1@127.0.0.1:service_agent-fts<0.2475.0>:service_agent:terminate:265]Terminating json rpc connection for fts: <0.2573.0>
[ns_server:error,2020-09-26T00:26:54.501+02:00,ns_1@127.0.0.1:service_agent-index<0.2479.0>:service_agent:terminate:265]Terminating json rpc connection for index: <0.2587.0>
[ns_server:error,2020-09-26T14:43:52.506+02:00,ns_1@127.0.0.1:service_agent-index<0.28758.3>:service_agent:handle_info:231]Linked process <0.28973.3> died with reason {timeout,
{gen_server,call,
[<0.28970.3>,
{call,
“ServiceAPI.GetCurrentTopology”,
#Fun<json_rpc_connection.0.125340786>},
60000]}}. Terminating
[ns_server:error,2020-09-26T14:43:52.506+02:00,ns_1@127.0.0.1:service_agent-index<0.28758.3>:service_agent:terminate:260]Terminating abnormally
[ns_server:error,2020-09-26T14:43:52.506+02:00,ns_1@127.0.0.1:service_agent-index<0.28758.3>:service_agent:terminate:265]Terminating json rpc connection for index: <0.28970.3>
[ns_server:error,2020-09-26T14:43:52.512+02:00,ns_1@127.0.0.1:service_agent-fts<0.28811.3>:service_agent:handle_info:231]Linked process <0.28997.3> died with reason {timeout,
{gen_server,call,
[<0.28994.3>,
{call,
“ServiceAPI.GetCurrentTopology”,
#Fun<json_rpc_connection.0.125340786>},
60000]}}. Terminating
[ns_server:error,2020-09-26T14:43:52.512+02:00,ns_1@127.0.0.1:service_agent-fts<0.28811.3>:service_agent:terminate:260]Terminating abnormally
[ns_server:error,2020-09-26T14:43:52.512+02:00,ns_1@127.0.0.1:service_agent-fts<0.28811.3>:service_agent:terminate:265]Terminating json rpc connection for fts: <0.28994.3>
[ns_server:error,2020-09-26T21:31:50.511+02:00,ns_1@127.0.0.1:service_agent-fts<0.13911.35>:service_agent:handle_info:231]Linked process <0.14031.35> died with reason {timeout,
{gen_server,call,
[<0.13782.35>,
{call,
“ServiceAPI.GetTaskList”,
#Fun<json_rpc_connection.0.125340786>},
60000]}}. Terminating
[ns_server:error,2020-09-26T21:31:50.524+02:00,ns_1@127.0.0.1:service_agent-fts<0.13911.35>:service_agent:terminate:260]Terminating abnormally
[ns_server:error,2020-09-26T21:31:50.525+02:00,ns_1@127.0.0.1:service_agent-fts<0.13911.35>:service_agent:terminate:265]Terminating json rpc connection for fts: <0.13782.35>
[ns_server:error,2020-09-26T21:31:50.525+02:00,ns_1@127.0.0.1:service_agent-index<0.13882.35>:service_agent:handle_info:231]Linked process <0.13887.35> died with reason {timeout,
{gen_server,call,
[<0.14019.35>,
{call,
“ServiceAPI.GetTaskList”,
#Fun<json_rpc_connection.0.125340786>},
60000]}}. Terminating
[ns_server:error,2020-09-26T21:31:50.525+02:00,ns_1@127.0.0.1:service_agent-index<0.13882.35>:service_agent:terminate:260]Terminating abnormally
[ns_server:error,2020-09-26T21:31:50.526+02:00,ns_1@127.0.0.1:service_agent-index<0.13882.35>:service_agent:terminate:265]Terminating json rpc connection for index: <0.14019.35>
[stats:error,2020-09-27T09:46:34.502+02:00,ns_1@127.0.0.1:<0.18539.1>:base_stats_collector:handle_info:109](Collector: stats_collector) Exception in stats collector: {exit,
{timeout,
{gen_server,
call,
[‘ns_memcached-gamesim-sample’,
{stats,<<>>},
180000]}},
[{gen_server,
call,3,
[{file,
“c:/tools/cygwin/home/ADMINI~1/OTP_SR~2/lib/stdlib/src/gen_server.erl”},
{line,188}]},
{ns_memcached,
do_call,3,
[{file,
“src/ns_memcached.erl”},
{line,1325}]},
{stats_collector,
grab_stats,1,
[{file,
“src/stats_collector.erl”},
{line,68}]},
{base_stats_collector,
handle_info,2,
[{file,
“src/base_stats_collector.erl”},
{line,89}]},
{gen_server,
handle_msg,5,
[{file,
“c:/tools/cygwin/home/ADMINI~1/OTP_SR~2/lib/stdlib/src/gen_server.erl”},
{line,604}]},
{proc_lib,
init_p_do_apply,
3,
[{file,
“c:/tools/cygwin/home/ADMINI~1/OTP_SR~2/lib/stdlib/src/proc_lib.erl”},
{line,239}]}]}

[ns_server:error,2020-09-27T09:46:34.503+02:00,ns_1@127.0.0.1:service_agent-fts<0.2671.68>:service_agent:handle_info:231]Linked process <0.2832.68> died with reason {timeout,
{gen_server,call,
[<0.2748.68>,
{call,
“ServiceAPI.GetCurrentTopology”,
#Fun<json_rpc_connection.0.125340786>},
60000]}}. Terminating
[ns_server:error,2020-09-27T09:46:34.504+02:00,ns_1@127.0.0.1:service_agent-index<0.2411.68>:service_agent:handle_info:231]Linked process <0.2799.68> died with reason {timeout,
{gen_server,call,
[<0.2726.68>,
{call,
“ServiceAPI.GetCurrentTopology”,
#Fun<json_rpc_connection.0.125340786>},
60000]}}. Terminating
[ns_server:error,2020-09-27T09:46:34.504+02:00,ns_1@127.0.0.1:service_agent-index<0.2411.68>:service_agent:terminate:260]Terminating abnormally
[ns_server:error,2020-09-27T09:46:34.504+02:00,ns_1@127.0.0.1:service_agent-index<0.2411.68>:service_agent:terminate:265]Terminating json rpc connection for index: <0.2726.68>
[ns_server:error,2020-09-27T09:46:34.504+02:00,ns_1@127.0.0.1:service_agent-fts<0.2671.68>:service_agent:terminate:260]Terminating abnormally
[ns_server:error,2020-09-27T09:46:34.504+02:00,ns_1@127.0.0.1:service_agent-fts<0.2671.68>:service_agent:terminate:265]Terminating json rpc connection for fts: <0.2748.68>
[ns_server:error,2020-09-27T09:46:34.518+02:00,ns_1@127.0.0.1:service_stats_collector-fts<0.2463.0>:rest_utils:get_json_local:63]Request to (fts) api/nsstats failed: {error,timeout}
[ns_server:error,2020-09-27T09:46:34.524+02:00,ns_1@127.0.0.1:service_stats_collector-index<0.2466.0>:rest_utils:get_json_local:63]Request to (indexer) stats?async=true failed: {error,timeout}

Hi @Abdallah_Mohamed,

This looks like it might be Full Text Search (FTS) related? Could you try an install without Full Text Search just to confirm? I’m also tagging @abhinav as someone from the FTS team who might be able to help.

This does appear to be a timeout occurring within the cluster_manager when it’s trying to retrieve stats from your FTS server. I will not be able to give you a proper answer without looking into the entire set of logs.

@Abdallah_Mohamed would you be willing to collect logs from your cluster using the packaged cbcollect_info command and share it here?

/opt/couchbase/bin/cbcollect_info --help

I should also mention that we do have several fixes in the area (FTS) addressing these timeouts in later releases of couchbase-server.