How can i relate my user to a 'client' to ensure that i receive support?

Hi,

That’s easy, just have the user send in an email to ‘support@couchbase.com’ with the Client name (customer) that’s he working with and we’ll associate him to that customer’s account.

More details on working with support can be found here:
http://www.couchbase.com/wiki/display/couchbase/Working+with+the+Couchbase+Technical+Support+Team

Thanks.