Problem install Couchbase server enterprise 5.0.1 on windows 64 machine

manoj.paduri · February 13, 2018, 10:17am

I am trying to install Couchbase server enterprise 5.0.1 windows installer package on windows 64 machine and I am getting attached error.

“Couchbase Server Setup Wizard ended prematurely because of an error. Your system has not been modified.”

matthew.groves · February 19, 2018, 2:54pm

Hi @manoj.paduri,

Would you please run the command below to generate a log and upload the log?

msiexec /i "C:\MyPackage\Example.msi" /L*V "C:\log\example.log"

DrGarbinsky · April 30, 2018, 3:47pm

I am also seeing this error on 5.1 installer. I’ve generated a log. Where should I upload it to?

ennio.noventa · June 19, 2019, 6:21am

I have the same problem with 5.1.o right now, try to upload the logcouchbase-install.zip (2.6 MB)

gregory.st.clair · June 19, 2019, 6:21am

I am having the same issue with 5.1.1.5723, attempting to install on a system with version 5.0.1-5003 already installed.

Here is the log: cb.zip (1.9 MB)

fuchaogui · August 1, 2018, 2:24pm

the same problem for me as well
any solution?

fuchaogui · August 2, 2018, 11:08am

problem solved.
worked for me but don’t know if works for everyone

first you need search for regedit in windows
in regedit you search for couchbase – edit->search->enter couchbase
delete everything you find about couchbase except the first one(because you can not)
search for couchbase again and repeat the procedure until you find nothing new (at last appear always two items)
change the value of the first item and try to install again couchbase

Hope it helps

nayaksn98 · March 28, 2019, 9:36am

Hi,
I am having the same issues with the installation of couchbase server 6.0.1.
I have generated the log file as well but can’t upload it.
The forum says that a new user can’t upload any file.
Can u please help me?

nayaksn98 · March 28, 2019, 9:40am

What’s the value that you changed for the first item?

shreyas.sangai · September 4, 2019, 12:08pm

I am trying to install Couchbase 5.5.5 enterprise edition on my machine and I also get the same error. I tried cleaning up the registry however it didn’t work.

I tried to install using the command given in this thread i.e.
msiexec /i “C:\MyPackage\Example.msi” /L*V “C:\log\example.log”

I have attached the logs generated using the command for analyzing this issue.

Please let me know how to fix this, I need the DB urgently. example.zip (976.3 KB)

chukwuemekanweke · January 10, 2020, 9:58pm

Thank you. This worked perfectly for me